Frequently Asked Questions


You asked. We answered. Here are some of our frequently asked questions…

Frequently Asked Question #4: How many stores does Janome Australia own? Actually, none. All Janome stockists are independently owned businesses. From sewing shops to fabric boutiques, electrical specialist stores to gift shops and embroidery speciality chains, there is a wealth of knowledge and diversified expertise in our dealer network.

Frequently Asked Question #18: My machine needs a repair. Why is this not covered under warranty even though it is less than one year old? Depending on the issue and how it occurred, not all repairs are covered under Janome warranty. Wear and tear on expendable parts such as needles, light bulbs and bobbin cases are not covered under warranty as these parts can commonly require replacement from time to time*.

*For full terms and conditions, click here. This policy is in addition to your statutory rights.

Frequently Asked Question #7: Help! My dealer store has moved. Who should I contact for support now? Did you know that Janome has over 170 dealers Australia wide? You can visit any store in our dealer network to get help and support no matter where you originally purchased your Janome machine. Click here to find a list of authorised dealers closest to you.

Plus you can sign up to our hugely popular newsletter to receive monthly tips and advice on Janome products.

Frequently Asked Question #11: Can Janome software operate on an Apple Mac? Yes, Janome software will run on a Mac but Windows will need to be installed on the Mac. Contact Apple support centre form more information about how to do this. Software will need to be purchased to enable the Mac to run as both a PC and Mac operating system.


Janome And The Snake Eye


In 1921, Yokaku Ose, a Japanese entrepreneur founded the PINE sewing machine factory in Takinogawa, Tokyo. He was a pioneer of Japan’s sewing manufacturer and sought to forge new standards in sewing machine technology. The company came up with the idea of replacing the conventional oblong ‘shuttle-type’ bobbin with an unprecedented round bobbin design. This innovation significantly improved the efficiency and speed of traditional sewing machines.

The round shape of the bobbin was thought to resemble the eye of a snake, hence as the new machine gained ground, it was affectionately referred to as Janome (pronounced: Ja-No-Mey), meaning ‘the snake’s eye’ in Japanese.

By eliminating the problems of thread tension and thread tightness, which were issues in the traditional long-shuttle type machines, Janome soon became synonymous with state-of-the-art, quality sewing machines. The name stuck, eventually becoming an official trademark in 1935, and formally adopted as the company name Janome Sewing Machine Co., Ltd., in 1954.

A rising star

Janome changed the world of sewing with the invention of the round bobbin; but they didn’t stop there.  For many decades, Janome continued to challenge old customs and establish new benchmark in sewing machine technology.

Janome took industrial products that were previously niche-oriented machines such as embroidery machines, and made them small, reliable and simple to use at home.

In 1979, Janome introduced the world’s first programmable, computer sewing machine – the Memory 7. Today, Memory Craft computer models continue to revolutionise the marketplace for their ease of use and precise stitch results. Take a look at the Horizon Quilt Maker Memory Craft 15000 and Skyline series.

International brand

As demand grew outside Japan, Janome developed a strong distribution network to make its sewing machines available globally.

Today, Janome has become an international brand that is successfully sold in over 100 countries, and is embraced by both professionals and the home sewists.

Janome celebrated the production of its 50 millionth sewing machine on July 22nd, 2008, a crowning achievement that represents a rich history and a world-renowned reputation for excellence.

Janome Mother’s Day Store Display Contest


Reds, pinks and purples are turning up everywhere right now as Mums around Australia get spoiled by their families on Mother’s Day. At Janome, we are spreading the love in store with some bright and colourful displays!

Vote for your favourite Janome Mother’s Day store display and help us determine which store should get the Best Dressed Award.

Click here to vote

Reasons to Buy from an Authorised Janome Dealer


It’s tempting to go online and look for the smallest price tag when shopping for a new sewing machine or accessory. However by doing this, you could be missing out on bigger wins – guaranteed quality and a far superior buying experience!

Here are 4 reasons why you’re better off visiting and buying from an authorised Janome Australia dealer:

1. Quality Control

When you buy a Janome product from an authorised dealer, you know you are buying a genuine product that has followed strict quality control measures before reaching your hands. The factory-sealed box or packaging you brought home came directly from our Janome factory.

Non-authorised dealers may offer products and accessories, or throw in bonus items which may not be genuine Janome products. Using low quality generic branded products may often cause issues with your machine.

Janome has invested in research, development and product testing to ensure you can get on and enjoy your sewing experience without you having to doubt “will this work?”, “I hope this doesn’t affect my machine” which generic accessories can often make you wonder.

2. Customer Service

Nothing beats the hands-on shopping experience. Buying from a local store means there is a range of support available, which you don’t get online. You can ask any questions beforehand, try out a demo model, and get advice on the right machines and accessories for you and your sewing projects.

That way, you have all the information you need to make a decision, so you won’t be disappointed with your purchase. It also makes the customer service process easier and quicker if you need the support.

3. Peace of mind with Janome Warranty*

When you buy from a Janome authorised dealer, you can be 100% certain that our products live up to Janome’s high standard and will be supported by the place of purchase. This means that in the unlikely event there is a warranty issue with your Janome product, it will be repaired by a fully qualified and experienced Janome Technician using only genuine, Janome parts.

*Subject to Janome Warranty T&Cs.

Click here to view a list of all Janome Australia dealers

4. Complying With Australian Standards

Buying from an authorised dealer means that your machine will be set up and ready to use – with a comprehensive English instruction book, Australian power cord and a machine that meets Australia’s strict electrical safety standards.

So save yourself any uncertainties by going to an authorised Janome dealer – you will certainly get a better deal in the long run.


New in-store mailer out now!


Sewing isn’t just a way to relax and express your creativity. It’s also a great way to save money and the planet!

With the right patterns, you can make yourself a stylish wardrobe for a fraction of what you’d pay buying those same fashions in boutiques. Holidays and special occasions become much more meaningful and affordable when you can make gifts and presents for your family and friends. We will happily embark on a little sewing DIY around the house to add personal touches. And not to mention, you’re doing your part to save the planet with sustainable sewing and upcycling projects.

Embark on a “sew and save” adventure with us this month. Keep an eye out on our Inspiration page for easy sewing tutorials and projects.

In the mean time, don’t forget to grab a copy of our mailer in store.


Welcome To Our New Website!


We just launched our new and improved website and we are very excited! We have had so many ideas about how we can redesign the website to communicate information about Janome products and provide opportunities for our passionate sewing community to get involved.

Check out some of the great new features:

  • Refreshed look with modern layout and design

  • Awesome new Help Me Find A Machine search function

  • Inspiration section for all our announcements, resources and articles

  • Improved Dealer Locator with maps, address, information and more

  • An easy to navigate design so you can easily find information and keep up to date with new content

  • Contact information and site maps located on the bottom of every page

  • Responsive to every mobile device for optimum user experience whether you are on a desktop, tablet or mobile phone.

Look it over and be sure to sign up for our newsletter. Don’t forget to check back frequently for new announcements, resources and sewing tips!

Click here to view our website launch Press Release.


It’s not just what you buy, where you buy matters too

So, you’re thinking about buying a new sewing machine?

Maybe it’s your first time sewing, maybe you’re ready for an upgrade, or maybe you’re getting it as a gift. Either way it’s a thoughtful, long term purchase. But guess what? When it comes to sewing machines, it’s not simply about what you buy, where you buy makes a huge difference too.

You could quite possibly shop online – anytime, anywhere in fact wearing nothing more than a smile, with a glass of wine in the comfort of your own home. Purchasing online is easy – a quick click on the mouse or a light touch on your smartphone screen is all it takes.

But at the same time, you’re trading ease of purchase with the enjoyment of in-store shopping – seeing, touching, feeling products and socialising. Besides, nothing beats the pleasure of instant gratification where you can bring home your prize purchase and start sewing immediately.

The big department store down the street is one other option… if you know what you’re looking for. With big chain stores, it’s mostly help-yourself service; the man in the blue vest can’t help you thread your new machine — he may not even know they sell sewing machines. If you are seeking good old-fashioned customer service and advice, the best place to shop is at your local dealer.

janome local dealer store

If you’re thinking of investing in a quality sewing machine, you deserve the best shopping experience.

Local Specialised Stores

When you shop locally, you have the opportunity for assistance; access to years of experience; expert advice; are guided through all the features of a machine; and are taught how to clean and maintain your machine. More importantly, you will feel secure and confident about your purchase.

Your local Janome dealers are dedicated sewing specialists. In other words, they have excellent knowledge of their products and will be able to match a machine to your sewing needs and answer questions you may not even know to ask.

Many dealers also offer start-up lessons and sewing classes such as quilting, dressmaking, how to use different presser feet, machine embroidery, etc. If you are just starting out, these are perfect opportunities to ease into the sewing community, make friends with like-minded hobbyists, and have a great deal of fun.

The extra bonus of buying from a local Janome dealer is that should you have a problem with your machine, you can take it back to the store where there is a real person to speak to face-to-face. Your dealer can also offer additional support such as servicing, repairs and upgrades.

Supporting a local business will offer a higher quality buying experience, with experts in technical and education available for you and your machine in the future.

Get to know your local Janome dealer today. You may be surprised at what they can offer.